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	<title>Coach Brent Burns &#187; Why People Buy</title>
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	<link>http://www.coachbrent.com</link>
	<description>Helping community based business owners get booked solid!</description>
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		<title>Blamestorming</title>
		<link>http://www.coachbrent.com/2009/06/23/blamestorming/</link>
		<comments>http://www.coachbrent.com/2009/06/23/blamestorming/#comments</comments>
		<pubDate>Tue, 23 Jun 2009 19:35:00 +0000</pubDate>
		<dc:creator>Brent</dc:creator>
				<category><![CDATA[Customer Retention]]></category>
		<category><![CDATA[Direct Outreach]]></category>
		<category><![CDATA[Keep-in-Touch]]></category>
		<category><![CDATA[Why People Buy]]></category>
		<category><![CDATA[Beating the Recession]]></category>
		<category><![CDATA[customer retention]]></category>
		<category><![CDATA[Customer Retention Strategies]]></category>
		<category><![CDATA[marketing strategies]]></category>
		<category><![CDATA[small business owner]]></category>

		<guid isPermaLink="false">http://www.coachbrent.com/blog/?p=245</guid>
		<description><![CDATA[I was watching golf over the weekend and a commercial came on for DirecTV, the series of ads that has the Board of Directors for the “Cable Company” sitting around a table trying to figure out why they are losing customers to DirecTV.  One board member suggests a “blamestorming” session, where he promptly “blames” their [...]


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		<title>Voting is like buying, right?</title>
		<link>http://www.coachbrent.com/2008/11/04/voting-is-like-buying-right/</link>
		<comments>http://www.coachbrent.com/2008/11/04/voting-is-like-buying-right/#comments</comments>
		<pubDate>Tue, 04 Nov 2008 19:40:37 +0000</pubDate>
		<dc:creator>Brent</dc:creator>
				<category><![CDATA[Customer Retention]]></category>
		<category><![CDATA[How to Talk About What You Do]]></category>
		<category><![CDATA[Keep-in-Touch]]></category>
		<category><![CDATA[Personal Brand]]></category>
		<category><![CDATA[Who Knows You & Do They Like You?]]></category>
		<category><![CDATA[Why People Buy]]></category>

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		<description><![CDATA[My wife got up early today and headed to the polls while I stayed home with the kids.  She texted me shortly thereafter and said, &#8220;Oh My God, you should see the line!&#8221; (of course she didn&#8217;t use punctuation, after all, she was just texting).  She left, got her free cup of coffee from Starbucks (give [...]


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		<title>Customer Service?</title>
		<link>http://www.coachbrent.com/2008/10/29/customer-service/</link>
		<comments>http://www.coachbrent.com/2008/10/29/customer-service/#comments</comments>
		<pubDate>Thu, 30 Oct 2008 00:14:13 +0000</pubDate>
		<dc:creator>Brent</dc:creator>
				<category><![CDATA[Customer Retention]]></category>
		<category><![CDATA[Web Strategy]]></category>
		<category><![CDATA[Why People Buy]]></category>

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		<description><![CDATA[This is a personal story about less than ideal customer service I experienced this past Saturday night.  I need to give you some background first to paint the picture. I hired my favorite local BBQ &#8220;joint&#8221; to cater my family&#8217;s reunion this past summer.  They did a great job.  Realy, really good sauce.  The chicken rocked.  A [...]


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