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	<title>Coach Brent Burns &#187; Keep-in-Touch</title>
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	<link>http://www.coachbrent.com</link>
	<description>Helping community based business owners get booked solid!</description>
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		<title>Start 2010 By Saying &#8220;Thank You!&#8221; (to everyone!)</title>
		<link>http://www.coachbrent.com/2010/01/03/start-2010-by-saying-thank-you-to-everyone/</link>
		<comments>http://www.coachbrent.com/2010/01/03/start-2010-by-saying-thank-you-to-everyone/#comments</comments>
		<pubDate>Sun, 03 Jan 2010 16:25:26 +0000</pubDate>
		<dc:creator>Brent</dc:creator>
				<category><![CDATA[Core Self-Promotion Strategies]]></category>
		<category><![CDATA[Customer Retention]]></category>
		<category><![CDATA[Direct Outreach]]></category>
		<category><![CDATA[Keep-in-Touch]]></category>
		<category><![CDATA[gratitude marketing]]></category>

		<guid isPermaLink="false">http://www.coachbrent.com/?p=255</guid>
		<description><![CDATA[Thank You!  When was the last time you thanked your customers for doing business with you?  I&#8217;m not talking about the regular, transaction related thank you, I am talking about just saying &#8220;Thanks&#8221;! for being my customer with no expectation of getting something back from them in return.  This is all part of a bigger movement [...]


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		</item>
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		<title>Blamestorming</title>
		<link>http://www.coachbrent.com/2009/06/23/blamestorming/</link>
		<comments>http://www.coachbrent.com/2009/06/23/blamestorming/#comments</comments>
		<pubDate>Tue, 23 Jun 2009 19:35:00 +0000</pubDate>
		<dc:creator>Brent</dc:creator>
				<category><![CDATA[Customer Retention]]></category>
		<category><![CDATA[Direct Outreach]]></category>
		<category><![CDATA[Keep-in-Touch]]></category>
		<category><![CDATA[Why People Buy]]></category>
		<category><![CDATA[Beating the Recession]]></category>
		<category><![CDATA[customer retention]]></category>
		<category><![CDATA[Customer Retention Strategies]]></category>
		<category><![CDATA[marketing strategies]]></category>
		<category><![CDATA[small business owner]]></category>

		<guid isPermaLink="false">http://www.coachbrent.com/blog/?p=245</guid>
		<description><![CDATA[I was watching golf over the weekend and a commercial came on for DirecTV, the series of ads that has the Board of Directors for the “Cable Company” sitting around a table trying to figure out why they are losing customers to DirecTV.  One board member suggests a “blamestorming” session, where he promptly “blames” their [...]


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		<title>First Friday Focus Call &#8212; The Power of a Customer Advisory Board</title>
		<link>http://www.coachbrent.com/2009/04/30/first-friday-focus-call-the-power-of-a-customer-advisory-board/</link>
		<comments>http://www.coachbrent.com/2009/04/30/first-friday-focus-call-the-power-of-a-customer-advisory-board/#comments</comments>
		<pubDate>Fri, 01 May 2009 01:14:46 +0000</pubDate>
		<dc:creator>Brent</dc:creator>
				<category><![CDATA[Customer Retention]]></category>
		<category><![CDATA[First Friday Focus]]></category>
		<category><![CDATA[Keep-in-Touch]]></category>
		<category><![CDATA[customer advisory board]]></category>

		<guid isPermaLink="false">http://www.coachbrent.com/blog/?p=226</guid>
		<description><![CDATA[Please join me at Noon Central (1:00 pm Eastern, 10:00 am Pacific) on Friday, May 1, 2009 for my monthly First Friday Focus call.  Please dial 712-432-3900 and enter conference code 6904581#.  30 minutes plus time for questions after.  This month&#8217;s topic will be on the power of a Customer Advisory Board for your business. [...]


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		<title>The Power of a Customer Advisory Board</title>
		<link>http://www.coachbrent.com/2009/03/08/the-power-of-a-customer-advisory-board/</link>
		<comments>http://www.coachbrent.com/2009/03/08/the-power-of-a-customer-advisory-board/#comments</comments>
		<pubDate>Sun, 08 Mar 2009 22:39:29 +0000</pubDate>
		<dc:creator>Brent</dc:creator>
				<category><![CDATA[Core Self-Promotion Strategies]]></category>
		<category><![CDATA[Customer Retention]]></category>
		<category><![CDATA[Keep-in-Touch]]></category>
		<category><![CDATA[Networking]]></category>
		<category><![CDATA[Referrals]]></category>
		<category><![CDATA["Keep in Touch" strategy]]></category>
		<category><![CDATA[customer advisory board]]></category>
		<category><![CDATA[Customer Retention Strategies]]></category>
		<category><![CDATA[keeping in touch]]></category>
		<category><![CDATA[marketing strategies]]></category>
		<category><![CDATA[small business owner]]></category>

		<guid isPermaLink="false">http://www.coachbrent.com/blog/?p=206</guid>
		<description><![CDATA[I speak to many groups on Customer Retention Strategies and I am noticing that the concept of establishing a Customer Advisory Board for your business is consistently identified as the number one “takeaway” from the groups that I speak to.  In my presentations, I speak about “thinking outside the box”, as it relates to customer [...]


Related posts:<ol><li><a href='http://www.coachbrent.com/2010/01/03/start-2010-by-saying-thank-you-to-everyone/' rel='bookmark' title='Permanent Link: Start 2010 By Saying &#8220;Thank You!&#8221; (to everyone!)'>Start 2010 By Saying &#8220;Thank You!&#8221; (to everyone!)</a> <small>Thank You!  When was the last time you thanked your customers...</small></li>
</ol>

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		<title>Are You Excited About the Recession?</title>
		<link>http://www.coachbrent.com/2009/01/26/are-you-excited-about-the-recession/</link>
		<comments>http://www.coachbrent.com/2009/01/26/are-you-excited-about-the-recession/#comments</comments>
		<pubDate>Mon, 26 Jan 2009 16:06:01 +0000</pubDate>
		<dc:creator>Brent</dc:creator>
				<category><![CDATA[BYS Sales Cycle]]></category>
		<category><![CDATA[Customer Retention]]></category>
		<category><![CDATA[Keep-in-Touch]]></category>
		<category><![CDATA[Red Velvet Rope]]></category>
		<category><![CDATA[80/20 rule]]></category>
		<category><![CDATA[Book Yourself Solid]]></category>
		<category><![CDATA[ideal client]]></category>
		<category><![CDATA[keeping in touch]]></category>
		<category><![CDATA[Recession]]></category>

		<guid isPermaLink="false">http://www.coachbrent.com/blog/?p=152</guid>
		<description><![CDATA[I am, here&#8217;s why:  Ever hear of the 80/20 rule?  You know, the theory that, in any given industry, 20% of the people do 80% of the business.  So what happens to this rule during a recession?  For starters, you can bet that many of the 80% that weren&#8217;t doing the majority of the business got out [...]


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