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	<title>Coach Brent Burns &#187; Direct Outreach</title>
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	<link>http://www.coachbrent.com</link>
	<description>Helping community based business owners get booked solid!</description>
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		<title>Start 2010 By Saying &#8220;Thank You!&#8221; (to everyone!)</title>
		<link>http://www.coachbrent.com/2010/01/03/start-2010-by-saying-thank-you-to-everyone/</link>
		<comments>http://www.coachbrent.com/2010/01/03/start-2010-by-saying-thank-you-to-everyone/#comments</comments>
		<pubDate>Sun, 03 Jan 2010 16:25:26 +0000</pubDate>
		<dc:creator>Brent</dc:creator>
				<category><![CDATA[Core Self-Promotion Strategies]]></category>
		<category><![CDATA[Customer Retention]]></category>
		<category><![CDATA[Direct Outreach]]></category>
		<category><![CDATA[Keep-in-Touch]]></category>
		<category><![CDATA[gratitude marketing]]></category>

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		<description><![CDATA[Thank You!  When was the last time you thanked your customers for doing business with you?  I&#8217;m not talking about the regular, transaction related thank you, I am talking about just saying &#8220;Thanks&#8221;! for being my customer with no expectation of getting something back from them in return.  This is all part of a bigger movement [...]


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		<title>Blamestorming</title>
		<link>http://www.coachbrent.com/2009/06/23/blamestorming/</link>
		<comments>http://www.coachbrent.com/2009/06/23/blamestorming/#comments</comments>
		<pubDate>Tue, 23 Jun 2009 19:35:00 +0000</pubDate>
		<dc:creator>Brent</dc:creator>
				<category><![CDATA[Customer Retention]]></category>
		<category><![CDATA[Direct Outreach]]></category>
		<category><![CDATA[Keep-in-Touch]]></category>
		<category><![CDATA[Why People Buy]]></category>
		<category><![CDATA[Beating the Recession]]></category>
		<category><![CDATA[customer retention]]></category>
		<category><![CDATA[Customer Retention Strategies]]></category>
		<category><![CDATA[marketing strategies]]></category>
		<category><![CDATA[small business owner]]></category>

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		<description><![CDATA[I was watching golf over the weekend and a commercial came on for DirecTV, the series of ads that has the Board of Directors for the “Cable Company” sitting around a table trying to figure out why they are losing customers to DirecTV.  One board member suggests a “blamestorming” session, where he promptly “blames” their [...]


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		<title>My Super Feeling About the Super Bowl</title>
		<link>http://www.coachbrent.com/2009/01/19/my-super-feeling-about-the-super-bowl/</link>
		<comments>http://www.coachbrent.com/2009/01/19/my-super-feeling-about-the-super-bowl/#comments</comments>
		<pubDate>Mon, 19 Jan 2009 19:44:04 +0000</pubDate>
		<dc:creator>Brent</dc:creator>
				<category><![CDATA[Customer Retention]]></category>
		<category><![CDATA[Direct Outreach]]></category>
		<category><![CDATA[Arizona Cardinals]]></category>
		<category><![CDATA[customer's minds]]></category>
		<category><![CDATA[football]]></category>
		<category><![CDATA[Pittsburgh Steelers]]></category>
		<category><![CDATA[positive reason]]></category>
		<category><![CDATA[Super Bowl]]></category>

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		<description><![CDATA[In case you didn&#8217;t know, I love football.  Pro, college, highschool, my neighbor&#8217;s 7th grade team, all of it. So, needless to say, yesterday was fun.  On the NFC side, the &#8220;feel-good&#8221; underdog story of the year are the Arizona Cardinals.  9-7 regular season.  Ageless Quarterback Kurt Warner at the helm, who replaced pretty boy Matt Leinhart early in the [...]


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