Archive for the 'Core Self-Promotion Strategies' Category

Start 2010 By Saying “Thank You!” (to everyone!)

Thank You!  When was the last time you thanked your customers for doing business with you?  I’m not talking about the regular, transaction related thank you, I am talking about just saying “Thanks”! for being my customer with no expectation of getting something back from them in return. 

This is all part of a bigger movement called “gratitude marketing”.  You will hear more about this in 2010, and I predict that it will be the overriding marketing theme for the next decade.  Making sure that your customers know that they are appreciated and valued is a simple concept, but one that tends to get lost inside of the other challenges we are facing as we all begin 2010.

My challenge to you is to tell every one of your customers (including your employees, vendors and suppliers) that you appreciate them and look forward to working with them in 2010.

If you are looking for a fantastic way to execute your “Thank You Strategy”, check out what I do at www.mykeepintouchstrategy.com

Lastly, and most importantly, THANK YOU! for being a part of my world.  I look forward to serving you in 2010 and beyond!



Blamestorming

I was watching golf over the weekend and a commercial came on for DirecTV, the series of ads that has the Board of Directors for the “Cable Company” sitting around a table trying to figure out why they are losing customers to DirecTV.  One board member suggests a “blamestorming” session, where he promptly “blames” their problems of one of his fellow board members.  Hilarious.

According to www.unwords.com, the definition of “blamestorming” is as follows:

(blām’stôr’mĭng)

1.      (n.) A method of collectively finding one to blame for a mistake no one is willing to confess to. Often occurs in the form of a meeting of colleagues at work, gathered to decide who is to blame for a screw up.

So, my question to the small business owners of the world today is, are you spending your strategic planning time “blamestorming” or are you actually brainstorming?  It is very easy to fall into the trap of excuses about the economy, your lack of sales, the consumer not spending, etc.  What is harder is to come up with out of the box ideas that can gain market share or retain your current customer base.  My challenge to you today is to come up with one idea that can either bring new clients to your door or add value to your current customer and then act on that idea, violently.  As General George Patton said, “A good plan violently executed now is better than a perfect plan executed next week”. 

Please leave me a comment letting me know what your idea is!

How to Talk About What You Do — Live and in person!

Can you talk about what you do? (It’s not that hard!)
Do think the “Elevator Speech” is the answer?  (It isn’t!)
When asked what you do, do you answer with your professional category?  (Wrong!)
For my friends and readers who live in the Crystal Lake, Illinois area, I will be teaching a live workshop this Wednesday, June 10, 2009.  Here are the details:

What:  How to Talk About What You Do Without Sounding Bland, Boring, or Like Everyone Else!

When:  Wednesday, June 10, 2009 — 11:30 am to 1:00 pm

Where:  Home State Bank, Lower Level Community Room, 611 S Main St, Crystal Lake, IL

How much:  $10 for Crystal Lake Chamber of Commerce members, $15 for non-members, lunch included

Click here to sign up!

I look forward to seeing you there!

First Friday Focus Call — The Power of a Customer Advisory Board

Please join me at Noon Central (1:00 pm Eastern, 10:00 am Pacific) on Friday, May 1, 2009 for my monthly First Friday Focus call. 

Please dial 712-432-3900 and enter conference code 6904581#.  30 minutes plus time for questions after. 

This month’s topic will be on the power of a Customer Advisory Board for your business.

I hope you can attend!

Coach Brent

Networking Guy – Yuk!

My local Chamber of Commerce recently hosted a multi-Chamber mixer at the local newspaper in our community.  I love these events because I get to connect with business owners from neighboring communities that I don’t see on a regular basis.  That’s a good thing.

The bad thing was who I will call “networking guy”.  He was wearing a cowboy hat (not the norm in my suburban Chicago community!) and attached to that hat was a flashing neon “Let Me Tell You” badge.  I know, you think I am kidding, but I am not. 

I don’t like to judge, but this guy has it all wrong.  I don’t want to be “told” anything, and I sure as hell do not want to be told by a guy wearing a cowboy hat with a flashing neon light on it.  He was engaging in many short, meet and greet type conversations, but what really ticked me off was that while he was talking to one person, he was not making eye contact, but looking around for the next person to talk you.

Have you all met someone like this?  Probably.  Do we avoid people like this when we can?  Probably.  Can we be different than this guy?  For sure!

Here’s what I try to do at these events.  The new members of the Chamber are given a different color name badge to wear when they come to these things.  I seek out those new members, strike up a conversation to learn a little bit more about their business and then I ask them simple question, “What type of business or business person would be a good connection for you?”  Now, because I know almost all 900 members of our local chamber, I can, at that point, probably walk them over to someone that meets the criteria they just told me, and make an introduction, “Joe meet Mary, Mary meet Joe.  Mary said that knowing you might help her in her business, why don’t the two of you get to know each other a little better.”  Did I get anything out of it directly?  No, probably not.  Did I make a great impression on Mary and Joe?  For sure.  The next time Mary or Joe need my services, will they be more likely to think of me?  For sure.  More importantly, does Mary feel better about her decision to join the Chamber?  For sure.  Was Joe reminded about the advantages the Chamber has for him?  For sure.  Most of all, I feel great about connecting two people who did not know each other previously.  That’s part of what networking is for me.

So, the next time you are at a “networking” event, try and connect two people in your network.  The payoff will not be immediate, but it sure will feel good.